Transforming Contractor Management for Woolworths Group
Contractor Management At Scale for Woolworths
Prior to implementing Site360, Woolworths' Contractor Management systems varied between sites, relying on a mix of local processes and manual tracking. This made it difficult to enforce uniform standards, created additional administrative effort for store teams, and limited visibility across the broader operational network. For Woolworths, the goal was to create a more uniform approach to contractor management across its network of stores and take leadership of safety across their organisation.
Bringing Uniformity to Woolworths Contractor Management
Site360 was introduced to support a more consistent and repeatable approach to contractor management across Woolworths locations. By standardising how contractors engage with sites, Site360 helped remove variability between stores and ensured expectations were applied uniformly, regardless of location or contractor type. This consistency reduced reliance on individual site practices and supported a more predictable, controlled operating environment for both contractors and store teams.
Reinforcing Safety Through Structured Site Engagement
Safety was a key consideration in the rollout of Site360. By engaging only vendors and principal contractors who have completed thorough Pre-Qualification screening, and sub-contractors who have completed tailored, Woolworths Inductions, the retailing giant crafted a closed and secure ecosystem of approved contractors. Further to this, through consistent site entry and exit processes, Woolworths was able to reinforce safety expectations as part of normal daily operations, rather than relying on informal or manual checks. This structured approach helped improve awareness of on-site requirements and provided management with greater confidence that safety processes were being followed consistently across all sites.
In addition to operational and safety benefits, Site360 supported stronger cost control by providing accurate records of contractor time spent on site. Reliable check-in and check-out data enabled Woolworths to better understand actual on-site durations and compare them against contractor invoices.This improved transparency helped validate charges, reduced the risk of discrepancies, and supported more informed conversations with service providers around billing accuracy.
Setting the Standard for Safety and Efficiency
Site360 has given Woolworths the tools to lead the way in contractor management and safety across its stores. By combining clarity, accountability, and reliable oversight, they’ve turned what used to be a complex, variable process into a streamlined, consistent operation.
Looking ahead, Woolworths will continue to leverage Site360 to make their sites even safer and more efficient, setting a new benchmark for safety leadership in the retail environment. The platform isn’t just a system — it’s become a key part of how Woolworths drives operational excellence and empowers teams to work confidently every day.
