Streamlining Contractor Management & Site Operations for Eden Brae
Eden Brae Homes has built its reputation on delivering high-quality, architecturally designed homes across New South Wales for more than two decades, with thousands of homes completed and numerous industry awards recognising excellence in home building. The company’s success stems from a deep commitment to design innovation, customer satisfaction and operational reliability across a wide range of new home designs and regional markets
As Eden Brae expanded its footprint — delivering high volumes of residential projects across Sydney, the Central Coast, Hunter and Illawarra regions —managing the complex network of subcontractors, trades and suppliers became increasingly challenging. Ensuring consistent quality, safety compliance and timely delivery on hundreds of concurrent builds required a more structured approach to workforce and contractor engagement across sites.
Scaling Home Building While Maintaining Quality and Safety
Prior to implementing Site360, Eden Brae Homes faced operational friction that’s common in large-scale residential construction:
- A diverse and constantly rotating contractor workforce, requiring credential verification and assurance of compliance for each site visit.
- Inconsistent local processes for onboarding subcontractors and trades, leading to variability in how site access and safety expectations were communicated and enforced.
- Limited visibility into where external contractors were working, what stages of builds they had completed, and whether documentation like licences, insurance and safety training was current.
In a business that delivers nearly 1,000 homes each year, these kinds of in efficiencies can translate to project bottlenecks, rework, compliance risks and additional administrative effort for site teams and project managers.
Introducing Site360: Consistency, Compliance and Confidence
To address these challenges and support continuous growth, Eden Brae Homes adopted Site360 as a centralised platform for contractor and workforce management. The goal was to create uniform processes for contractor engagement and ensure that every subcontractor interacted with the business in ways that met both quality expectations and safety standards — regardless of site location or subcontractor type
- Standardise onboarding and credentialing: Subcontractors now submit certifications, insurance details and safety training records digitally, reducing the manual burden on site teams and project coordinators.
- Automate compliance tracking: Renewals and expirations for critical documentation are managed automatically, eliminating gaps that can delay builds or create risk exposure.
- Provide central visibility across all sites: Construction managers and leadership teams can see who is onsite, what work has been completed, and whether requirements have been met — without relying on disparate spreadsheets or local practices.
This unified approach helped Eden Brae Homes remove variability across projects and standardise how every contractor engages with the organisation.
Reinforcing Safety and Quality Across Builds
Safety and quality are non-negotiable in residential construction — every trade, from carpenters and plumbers to electricians and roofers, must work in environments with clear expectations and documented safeguards.
- Contractors complete site-specific inductions before arrival, better preparing them for the conditions and requirements of each location.
- Site teams can enforce consistent safety protocols as part of everyday operations, rather than relying on informal or manual checks.
- Leadership gains confidence that safety expectations are being followed, reducing the likelihood of missteps that can impact project timelines or compliance.
By embedding structured engagement processes into daily workflows, Eden Brae has elevated site safety and strengthened quality control, supporting both contractor performance and customer outcomes.
Operational Transparency That Drives Better Decisions
Another major benefit of the Site360 implementation has been improved operational transparency. Accurate, automated records of contractor time onsite, task completion, and compliance status empower Eden Brae’s operational leaders to:
- Validate contractor performance against schedules and estimates
- Better forecast resource needs and subcontractor availability
- Compare actual engagement data to projected plans
- Prepare for audits or external reviews with confidence
This level of visibility nurtures a more predictable and controlled build environment across the company’s portfolio of projects.
A Foundation for Growth and Delivery Excellence
Since implementing Site360, Eden Brae Homes has transformed how it manages external workforce engagement — turning what was once a labour- intensive back-office challenge into a strategic strength
With consistent contractor processes, centralised compliance tracking and real-time visibility across worksites, Eden Brae continues to deliver homes that meet its high standards of quality and customer satisfaction. The platform supports operational excellence at scale, enabling the company to manage complexity with confidence and focus teams on what matters most: building exceptional homes for families and communities across New South Wales.
