How Anglicare Transformed Contractor Compliance Management with Site360
At Anglicare, delivering high-quality, person-centred aged care isn’t just an operational goal — it’s a core commitment that shapes every part of the organisation, from residential homes to in-home support services across metropolitan, regional and remote communities. But like many aged care providers serving a diverse and geographically spread network, Anglicare constantly grapples with workforce complexity, service variability and compliance demands.
Complex Workforce, Critical Mission
Anglicare’s workforce is made up of internal staff alongside an extensive network of external support workers, allied health providers, tradespeople and contractors who deliver vital services across its care settings. Ensuring these diverse teams are compliant, appropriately credentialed, and operating consistently across all locations was a persistent challenge — especially as aged care regulatory expectations tightened and care needs became more complex.
Outcome Highlights
- Enhanced visibility across aged care facilities – Clear, real-time insight into who is entering facilities, when, and for what purpose.
- Stronger compliance in a highly regulated environment – Contractor and visitor credentials validated to meet aged care regulatory requirements.
- Improved safety and transparency for residents and staff – Greater confidence that only authorised and compliant individuals access facilities.
- Centralised reporting for audits and governance – Accurate, accessible records to support internal reviews and external audits.
- Leadership in aged care workforce transparency – Positioned as an industry leader in visibility and accountability across care environments.
Traditional manual and decentralised processes created visibility gaps, inconsistencies in documentation and compliance tracking, and an administrative burden that detracted from the organisation’s core focus on resident wellbeing. Without a unified system for onboarding, credential verification, and site engagement, it was difficult for operational leaders to confidently ensure workforce readiness across the portfolio.
A Strategic Shift: Implementing Site360
To address these challenges, Anglicare partnered with Site360 to introduce a scalable, digital foundation for contractor and workforce management. The goal was clear: centralise and standardise how external professionals are engaged and monitored across every site, reduce manual workload for internal teams, and tighten governance in an increasingly demanding compliance environment.
Site360 was configured to support Anglicare’s complex care footprint, with functionality tailored to the nuances of aged care operations — including credential and training verification, real-time workforce visibility, and consistent site induction processes that reflect resident safety priorities.
Strengthening Compliance, Reducing Risk
One of the biggest operational gains for Anglicare was the shift from fragmented, manual tracking to automated, centralised compliance and credential management. With Site360:
- All contractor and workforce documentation — from certifications to mandatory training records — is stored and verified in one place, ensuring only compliant individuals are scheduled to work.
- Automated alerts and renewal reminders eliminate the risk of expired credentials slipping through the cracks.
- Leadership gains real-time visibility into who is onsite, when and in what capacity — a critical capability as quality reporting and workforce governance expectations increase.
A More Resilient Workforce for Today and Tomorrow
As the aged care sector continues to evolve — with ongoing reforms to quality standards, workforce expectations and service delivery models — Anglicare’s implementation of Site360 positions the organisation to stay ahead of change rather than be driven by it. With centralised visibility, automated compliance workflows and consistent contractor management in place, Anglicare isn’t just solving day-to-day operational challenges — it’s establishing a foundation for resilient, future- ready care delivery. By taking the complexity out of contractor and workforce oversight, the organisation can reinforce its mission: delivering dignified, safe and responsive care to older Australians across every community it serves.
